Help Center

FAQ

MATERIAL WORLD

What is percale cotton?

Where is your cotton made?

What is washed linen?

Where are your linens made?

What is Oeko-Tex certification?

What is stonewashing?

A LITTLE BIT OF TENDER LOVE & CARE

How do I care for and clean my percale sheets?

How do I care for and clean my linen bedding and table linens?

How do I care for and clean my waffle linen towels?

How deep are your fitted sheets?

What are the dimensions of your sheets, tablecloths and bath towels?

LET'S TALK SHOPPING

Do you have a showroom or store?

What payment methods are accepted?

Can I send Tess. as a gift?

Do you ship internationally?

Exchanges and Returns

What is the exchange and return policy ?

How to make a exchange or return?

What are your warranty terms and conditions?

Shipping & Handling

What Postal service do you use for Canadian orders?

What postal service is used for orders to the United States?

What postal service is used for international orders?

Tracking Your Order

Refused Shipments