Have a Question?

Browse our FAQ below, or use the searchbar to find what you’re looking for. If you still have questions, feel free to contact us and, our team would be happy to help!
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Material World

  • What is percale cotton?

  • Where is your cotton made?

  • What is washed linen?

  • Where are your linens made?

  • What is Oeko-Tex certification?

  • What is stonewashing?

Tender Love & Care

  • How do I care for and clean my percale sheets?

  • How do I care for and clean my linen bedding and table linens?

  • How do I care for and clean my waffle linen towels?

  • How deep are your fitted sheets?

  • What are the dimensions of your sheets, tablecloths and bath towels?

60 Nights Sleep Trial

  • How does it work?

  • If i live outside Canada do i have to pay for my return shipping?

  • What do you guys do with the returned items?

  • In what conditions should the be returned

  • Can i return used items?

Returns & Exchanges

  • What is the exchange and return policy ?

  • How to make a exchange or return?

  • What are your warranty terms and conditions?

Shipping & Handling

  • What Postal service do you use for Canadian orders?

  • What postal service is used for orders to the United States?

  • What postal service is used for international orders?

  • Tracking Your Order

  • Refused Shipments

  • Do you ship internationally?